Here are the frequently asked questions and answers for RefectoCil products. If you need assistance for other topics, please don't hesitate to contact us.

General FAQS

Are RefectoCil products tested on animals?
We do not test the products on animals, neither is any testing on animals done on our behalf. This is in accordance with Regulation (EC) No 1223/2009 (EU Cosmetics Regulation). We don't allow anybody to conduct animal testing with our products/brands.
Are RefectoCil Eyelash & EyeBrow Products Vegan?
All but five RefectoCil products are vegan, meaning they don’t contain animal based raw materials. The exceptions are: RefectoCil Eyelash Lift (contains Hydrolyzed Collagen) RefectoCil Eyelash Curl (contains Hydrolyzed Collagen) RefectoCil Care Balm (contains Lanolin) RefectoCil Eyelash Lift Glue (contains Shellac)
Where are RefectoCil products manufactured?
The products are manufactured in Austria and are fully compliant with EU ingredient and manufacturing standards.
Safety & MSDS
Material Safety Data Sheet (MSDS) is available for all RefectoCil Products and meets all Australian/New Zealand regulatory requirements. All products meet the highest standards for quality controlled for consistent results.
Does RefectoCil have PPD ?
No, RefectoCil products do not contain para-phenylenediamine (PPD), a chemical commonly found in many hair dyes that can cause allergic reactions in some individuals. RefectoCil takes pride in formulating their dye products without PPD, focusing on a gentler approach to ensure a safer application, even for those with sensitive skin. By avoiding this potentially harmful ingredient, RefectoCil aims to provide a more comfortable experience while achieving excellent results.
Can I use RefectoCil products during pregnancy?
We do not conduct any special studies with pregnant women. Further, as a manufacturing company, we don’t have the necessary medical knowledge and therefore can’t give medical advices. We recommend asking your doctor before usage. Some salons may require a Dr’s clearance before performing a service. If a treatment is performed, results may vary and not be consistent due to hormone levels in pregnant woman.
How should I best store my RefectoCil products?
RefectoCil products are best stored in a dry, cool area and away from direct sunlight.

Lash & Brow Tint FAQS

Why shouldn’t eyebrows be tinted after the use of self-tanning lotion or after spray tans?
If eyebrows are tinted after the use of self-tanning lotion or after a spray tan, a yellowish or orange discoloration of the skin could occur and in some cases the brow hairs.
My lashes and brows are freshly tinted. How long should I wait before using the Care Balm?
The Care Balm is the ideal night care after tinting but you should wait 24h hours before using it because within this time frame the Care Balm’s high fat content can affect the tinting result.
My client has blonde hair. Which eyebrow colour matches best?
For a natural look, the brows should always be 2 shades darker than the hair. For a dominant and eye-catching look, Contrast Brows are ideal.
How long should I process lash and brow tints for?
The Recommended processing times for both lash and brow tints is 10 minutes.
What is the ratio of Tint to Oxidant?
The recommended ratio is 1:1 equal parts of RefectoCil Tint to RefectoCil Oxidant.
What is the expiry on the tint/where to find/shelf life?
RefectoCil tints have a 4 year expiry date and a 12 month shelf life from the date of opening. The shelf life of all our products can be found on the product itself, just look for the image of the open jar and the number next to it indicates how many months the product is good for once opened.
How many applications will I get out of a 15ml tube of tint?
A 15 ml tint tube will provide you with approximately 30 applications when using the recommended 2cm of tint per treatment.
Can RefectoCil Brow and Lash tint be used throughout pregnancy?
Yes, RefectoCil Brow and Lash tint can be used on pregnant clients. If you would like a plant based option we also have the RefectoCil Intense Browns available. If you have any concerns please seek advice from your health care professional.
Can RefectoCil Eyelash & Eyebrow Tints be used while breastfeeding?
Yes, RefectoCil tint can be used while breastfeeding. The product is applied topically and is not known to be absorbed in a manner that would affect breast milk or the breastfeeding process. However, as with any cosmetic product, it's important to consider individual sensitivities and health conditions. If you have any concerns about using RefectoCil or any other products during breastfeeding, it is always a good idea to consult with your healthcare professional. They can provide personalised advice based on your specific health circumstances and ensure the safety of both you and your baby.
How long does a RefectoCil Eyelash and Eyebrow Tint last?
RefectoCil Tint is designed to provide long-lasting results, typically enduring between 4 to 6 weeks. The longevity of the tint depends on several factors, including the natural growth cycle of your hair, your skincare routine, and how frequently the tinted area is exposed to cleansing products or sunlight. Regular face washing and the use of oil-based skincare products can lead to the tint fading more quickly. To maximise the duration of the tint, it is advisable to follow a gentle cleansing routine and avoid excessive rubbing or use of harsh products around the tinted areas.
What is the best shade for me?
It is always a good idea to have a brow tint colour consultation with your brow artist before having a treatment done. We recommend brow tints to be 1-2 shades darker than your hair colour and compliment your skin tone- this could be warm or cool. However, there are no rules when it comes to how creative you would like to go with your brows. RefectoCil has a wide range of shades that can be colour blended to achieve bold, intense brows to soft, complimentary shades, a contrast look or a creative style to suit your personality.
What is the best product to use after your eye lash and eye brow tint for longevity?
The RefectoCil Styling Gel is highly recommended as the best product to use after tinting your brows or lashes to maximize the longevity of the tint. This gel is specifically formulated to enhance and maintain the vibrancy of your tinted hairs. It contains D-Panthenol, an ingredient renowned for its protective properties, which helps seal the color and prevents it from fading quickly. D-Panthenol also nourishes the hair, adding hydration and elasticity, which contributes to overall healthier-looking brows and lashes. By using the RefectoCil Styling Gel routinely after tinting, you can enjoy a more enduring color, ensuring your brows and lashes look freshly tinted for longer.

Blonde Brow FAQS

Why should I lighten up brows?
Blonde Brow allows you to achieve naturally blonde brows but it also enables tinting dark brows in light hues or in a creative colour.
Is it possible to bleach tinted hair?
Only untreated hair should be bleached. Bleaching after tinting can cause unwanted colour results.
What is the application time for Blonde Brow?
5-20 minutes, depending on the desired lightning effect. 5 minutes: to go one shade lighter 12 minutes: to go two shades lighter 20 minutes: to go three shades lighter If you are feeling insecure, occasionally remove some of the paste from the end of the brow to check the lightning effect. Always take your professional knowledge into account.
How can I achieve evenly bleached brows?
To achieve an even result, the brows have to be completely covered with the paste from root to tip. There shouldn’t be any hair left visible. Tip: Apply Blonde Brow also against the direction of hair growth to make sure each hair is covered.
Why should I use Blonde Brow and not conventional bleaching products for the brows?
Blonde Brow has been designed especially for eyebrows and can therefore be used without concern on the brows. It causes less reddishness than conventional bleaching products and provides natural results.
What is the consistency for blond brow/bleaching paste? Why is my consistency like thick dry fluffy? Why does it look different to tint? Is blonde brow a tint? Why do my brows go orange/can I process again?
Blonde brow is a bleaching paste for the eyebrows ONLY! The consistency of Blonde Brow should be a creamy/fluffy consistency when mixed with equal parts Cream Oxidant. If you find the consistency is dry or the product is separating try adding some more Cream Oxidant to the mixture. Whilst tints darken the brows and lashes, Blonde Brow can be used to lighten the brows by upto 3 shades. It is important to take into consideration the clients natural brow colour to determine whether or not a realistic lighten result can be achieved. Blonde brow is often used to lighten dark brows if a client has gone for a lighter hair colour and would like his/her brows to be softened to compliment this shade or to lighten brows to then go in with a lighter brow tint. It is important to remember that often once darker brows are bleached a warm tone can appear, however this can easily be corrected using a small amount of graphite mixed with your chosen RefectoCil tint to counteract the warmth. Blonde brow can not be used over already tinted brows- this will cause an unwanted colour tone.

Brow Lamination FAQS

How long does a Brow Lamination treatment take?
Depending on the therapists experience, most Brow Lamination treatments using the RefectoCil brand takes between 25-30 minutes including a tint.
Is Brow Lamination suitable for all my clients?
Like any service in the beauty industry, brow lamination may not be a suitable treatment for all clients. We recommend conducting a thorough consolation with your client and recommending a service that is most suitable to their needs.
How long do I have to wait before the next Brow Lamination treatment?
In most cases after 8-10 weeks. Please ensure to check the integrity of the brows prior to performing the treatment.
Can I tint my clients brows straight after a Brow Lamination?
Yes, a brow tint can be performed as part of your Brow Lamination service as the final step. Please remember to shorten the processing time of the tint form 10 minutes to 2-3 minutes as the hair shaft becomes open during the chemical process of the lamination and the tint will take faster.
How do I prepare the brows for a Brow Lamination?
Thoroughly cleanse the brow area using the RefectoCil Micellar Eye Makeup Remover. This is an oil free cleanser and ensures the brow hairs and skin is clean before the treatment begins.
Why is my brow lamination not working?
We are always happy to assist you if you require any trouble shooting with our products or would like a quick walk through any treatments with our trainer Hayley. Often issues can be resolved by tweeking processing times, checking the shelf life and expiry of your stock, taking in external factors such as room temperature or adjusting your technique. If you would like any training on any of our services please see our website for training courses!

Lash Lift FAQS

Can I use RefectoCil Eyelash Lift on pregnant clients?
We did not conduct any special studies with pregnant women. Further, as a manufacturing company we don’t have the necessary medical knowledge and we therefore can’t give any medical advices. Therefore we would recommend talking to a doctor before usage. Some salons may require a Dr’s clearance before performing a service. If a treatment is performed, results may vary and not be consistent due to hormone levels in pregnant woman.
What can I do if the lashes are lifted too weak or too strong?
If the lashes are too lifted, use a larger eyelash roller and repeat the application with half the application time. If the lift is too weak, make sure, that the eye-area has been cleaned thoroughly and of all residues and that a correctly sized lash lifting pad has been chosen. If the pad has been too large, use a smaller one and repeat the application with half the application time.
How long do I have to wait before the next Eyelash Lift treatment?
You can repeat the treatment, as soon as the lashes are straight; in most cases after 8-10 weeks. Please ensure to check the lash integrity prior to performing the treatment.
Is the application of RefectoCil Lash Lift safe for the lashes?
Yes. We have conducted numerous tests that proved that the product can be used on thin and fine lashes without concern when processing for the recommended times by professionals.
How much RefectoCil Glue is needed to adhere the lashes?
A small amount of Glue is sufficient. After applying the glue, wait 5-10 seconds for the glue to become ‘tacky’ ensure the glue is applied evenly to back of the lifting pads and all corners are covered.
How often can I reuse the Lifting Pads?
The specially developed Silicone Pads can be reused up to 100 times when carefully maintained.
Where should the Lashperm & Neutralizer solution be applied?
It should be applied starting from the middle going down to the lower part of the lashes. Leave the tips completely uncovered and avoid the waterline of the eye area.
What can I do if some individual lashes come off the pad during the Eyelash Lift treatment?
Wipe off the solution in that area only, use some more glue, wait again for 10 seconds and carefully fix the lashes using your isolator tool.

Intense Browns FAQS

What’s the difference between RefectoCil oxidative tint and Intense Browns?
Oxidative tint: -Tint and Oxidant is mixed together in equal parts. Tint colour pigment enters the hair shaft and results last for approximately 6 weeks, Intense Browns: -2 step system, no mixing of the colour gel and activator gel. Colour pigments wrap themselves around the hair. Ingredients are plant and herbal based.Intense Browns has the added benefits of a skin stain which lasts 5-8 days on the skin, whilst tint lasts approximately 4-6 weeks on the hair.
How does the chemical process of oxidative tint differ from Intense Brow[n]s?
Intense Brow[n]s™ is based on silver nitrate*. The gels are not mixed. The gels are applied sequentially. In between, the hair/skin is dried and then the next gel is applied. Silver nitrate opens hair structure slightly, the pigments are not stored in the hair, but adhere all around the hair shaft. Oxidative tints are mixed with hydrogen peroxide. The colour paste is mixed with RefectoCil Oxidant 3% in a certain ratio (1:1). The hydrogen peroxide opens the hair structure, and the colour pigments are stored in the hair. The tint of the hair lasts between 4- 6 weeks. This also depends on how aftercare is maintained at home.
Is Intense Brow[n]s suitable for every customer?
Not every customer. We now have 2 different tinting systems available. With the right consultation the brow artists can choose what is most suitable for his/her client.
Is it possible to laminate the eyebrows before tinting with Intense Brow[n]s?
Yes, it is. Ensure the brows are cleansed thoroughly, there must be no residues of Perm/Neutralizer on the hair or skin.
Can you bleach first with Blonde Brow and then dye with Intense Brow[n]s?
No, this is not recommended as results will not be effective.
Can the Intense Brow[n]s Gels be mixed?
Only the Colour Gels (step 1) can be mixed together to create even more shades. Please note: The Activator Gel is still only applied in the 2nd step and is not mixed with the Colour Gels.
Can I use Intense Brow[n]s if the client has had an allergic reaction to oxidative tints?
Yes, Intense Brow[n]s consists of different ingredients compared to our oxidative tints. Nevertheless, we still recommend an allergy patch test 24hrs prior to the service application.
What aftercare advice should we tell our clients to follow?
For the first 24 hours after the treatment advise your client to avoid water on the brows, no brow makeup, no oils, no saunas, no hot tubs and avoid exfoliating the brow area.
Do the brows & lashes need care after the treatment?
After the treatment, the RefectoCil Styling Gel provides the perfect care and nourishes the hair. Styling Gel also contains D-panthenol which is a colour lock ingredient for longevity on the hairs. It is recommended to use 24 hours after having the treatment done.
Why should the eyebrows not be tinted after using self-tan or fake tan?
We do not recommend this, as a yellowish/orange or even green discoloration of the skin may result.
Can Refectocil Intense Brow[n]s Brow Tint be used on pregnant women?
Generally, we do not see any problems using tints while being pregnant. But please note that we did not conduct any special studies with pregnant women, and you must check with your physician. Some salons require a Dr’s clearance to perform treatments on pregnant woman.