What can I do if some individual lashes come off the pad during the Eyelash Lift treatment?
Easy: wipe off the solution, use some more glue, wait again for 15 seconds and fix the lashes.
I use the Lash and Brow Booster daily. How long does it take until I can see first results?
If used daily first results are visible after 6 weeks. After 10 weeks the hair has grown significantly.
Why shouldn’t eyebrows be tinted after the use of self-tanning lotion?
If eyebrows are tinted after the use of self-tanning lotion, a yellowish discoloration of the skin could occur.
Where should the Lashperm & Neutralizer solution be applied?
It should be applied starting from the middle going down to the lower part of the lashes. Leave the tips completely uncovered.
Why should I lighten up brows?
With Blonde Brow you can not only achieve naturally blonde brows but it also enables tinting dark brows in light hues. Besides it also helps with tinting grey or bristle eyebrows.
How often can I reuse the Lifting Pads?
The specially developed Silicone Pads can be reused up to 100 times when carefully maintained.
Is it possible to bleach tinted hair?
Only untreated hair should be bleached. Bleaching after tinting can cause unwanted colour results.
My lashes and brows are freshly tinted. How long should I wait before using the Care Balm?
The Care Balm is the ideal night care after tinting but you should wait 24h hours before using it because within this time frame the Care Balm’s high fat content can affect the tinting result.
Are RefectoCil products tested on animals?
We do not test the products on animals, neither is any testing on animals done on our behalf. This is in accordance with Regulation (EC) No 1223/2009 (EU Cosmetics Regulation). We don't allow anybody to conduct animal tests with our products/brands.
I have overplucked my brows and they haven’t grown back. What can I do?
If used daily the Lash & Brow Booster provides thicker and broader brows with fewer gaps. First effects are visible after 6 weeks. After 10 weeks the hair has grown significantly. P.s.: also works for lashes!
How much RefectoCil Glue is needed to fix the lashes?
A small amount of Glue is sufficient. After applying it wait for a moment as the Glue unfolds its sticking strength not until it has slightly dried. Afterwards fix the lashes with rosewood sticks. In case the lashes still aren’t fixed, apply a little more Glue.
How can I fix the lashes on the Lifting Pad?
Apply Eyelash Lift Glue liberally to the first part of the pad and also on to the first part of the lashes. Wait for 15 seconds. Then fix the first part. Repeat this section by section until all lashes are fixed.
Is the application of RefectoCil Lash Lift harmless for the lashes?
Yes. The product has been developed for the sensitive eye-area. Furthermore we conducted numerous tests that proved that the product can even be used on thin and fine lashes without concern.
After bleaching a light reddishness has developed. What can I do?
Tint with a mix of RefectoCil No. 3.1 light brown and No. 1.1 graphite (ratio 1:1). Apply to the brows and leave on for 1-3 minutes. If you leave the paste on longer, the brows can get too dark fast because after bleaching the hair absorbs the tint quicker than usual.
How do I achieve an even result?
The eye-area has to be degreased and cleaned thoroughly, so that there are no residues. The lashes have to be fixed straight and even on the eyelash roller. Make sure that they are not crossed and that there is no bend. The tips should lie flat on the roller.
Why should I use Blonde Brow and not conventional bleaching products for the brows?
Blonde Brow has been designed especially for the sensitive eye-area and can therefore be used without concern on the brows. It causes less reddishness than conventional bleaching products and provides natural results.
Is it possible that I feel a slight tingle on the skin when applying the Lash & Brow Booster?
Initially a light, short-lived tingling can occur which is harmless. Skin and eye compatibility of the Lash & Brow Booster have been tested and confirmed by a renowned German test institute. However, if there is ongoing irritation please stop the application.
Can I use the Lash & Brow Booster during pregnancy?
To be on the safe side, we don’t recommend the use of the Lash & Brow Booster during pregnancy. We didn’t conduct any special studies with pregnant women. Further, as a manufacturing company, we don’t have the necessary medical knowledge and therefore can’t give medical advices. We recommend asking your doctor before usage.
I want to shape and tint the brows. Which application should I perform first?
We recommend tinting the brows in the course of depilation: apply the Brow Styling Strips, then the tint and use the strips as template. Remove the tint after the application time and then remove the strips against the direction of hair growth. If the brows are tinted separately, it is imperative to tint before removing the hair to avoid skin irritations.
Where are RefectoCil products manufactured?
The products are manufactured in Austria.
How long do I have to wait before the next Eyelash Curl treatment?
You can repeat the treatment, as soon as the lashes are straight; in most cases after 6 weeks.
What can I do if the lashes are curled too weak or too strong?
If the lashes are too curly, just use a larger eyelash roller and repeat the application with half the application time. If the curl is too weak, make sure, that the eye-area has been cleaned thoroughly and of all residues and that a correctly sized eyelash roller has been chosen. If the roller has been too large, use a smaller one and repeat the application with half the application time.
I want to shape and tint lashes. Which application should I perform first?
First shape, then tint. This way you are saving time because after the application of Eyelash Curl the application time of the tint is reduced to 2 minutes. If you tint first, there’s a risk that Eyelash Curl is extracting the tint and you have to dye a second time which is not damaging for the hair but time consuming.
I have unintentionally stained the skin with RefectoCil Sensitive. What can I do?
You can remove stains that developed during tinting with RefectoCil Sensitive easily and quickly with RefectoCil Sensitive Tint Remover. Tip: The quicker the stain is treated the easier its removal. Attention: Stains that developed during tinting with RefectoCil Sensitive, can only be removed with RefectoCil Sensitive Tint Remover.
What’s the difference between RefectoCil oxidative and sensitive tints?
Oxidative tint
  • Mixing
  • Almost every colour pigment enters the hair shaft
Sensitive tint
  • 2 step system, no mixing
  • Colour pigments wrap themselves around the hair
How do I apply RefectoCil Sensitive?
The Colour gel and Developer gel are not mixed but applied one after the other. Here you can find the Sensitive application.
My client has blonde hair. Which eyebrow colour matches best?
For a natural look, the brows should always be 2 shades darker than the hair. For a dominant and eye-catching look, Contrast Brows are ideal.
Can I use RefectoCil Sensitive on pregnant women?
Generally we do not see any problems using our RefectoCil Sensitive tints while being pregnant. We have no information about any negative effects after using the sensitive tints during pregnancy, but please note that we did not conduct any special studies with pregnant women. Further, as a manufacturing company we don't have the necessary medical knowledge and we therefore can’t give any medical advices. Therefore we would recommend advising talking to a doctor before usage.
Tinted hair needs care. Does this also apply to tinted lashes and brows?
Everyone knows that hair can be stressed, brittle and lose shine. With brows and lashes it’s the same. Getting them back into shape requires proper care products. As intensive night care we recommend the RefectoCil Care Balm. Its vitamins and plant oils strengthen the hair over night. Additionally castor oil supports natural brow & lash growth.
The RefectoCil Styling Gel is the ideal day care. It provides colour protection, binds moisture and provides shine. Furthermore unruly hair can be fixed in the desired position.
What is the application time for Blonde Brow?
  • 5-20 minutes, depending on the desired lightning effect.
  • 5 minutes: to go one shade lighter
  • 12 minutes: to go two shades lighter
  • 20 minutes: to go three shades lighter
      • If you are feeling insecure, occasionally remove some of the paste from the end of the brow to check the lightning effect.
How long should I leave the eyebrow tint on?
The application time varies from person to person; it depends on the individual hair structure. In general, the minimum application time is 3 minutes and the following rule applies: The longer the application time, the more intense the result. Red shades need longer to develop. The application time for RefectoCil red is 10-20 minutes, when tinting with chestnut it’s 10 minutes. Tip for beginners: Remove the tinting paste from one eyebrow after 2-3 minutes and check the result and/or show the client. If the tinting result is not intense enough yet, apply the tinting paste again.
How can I achieve evenly bleached brows?
To achieve an even result, the brows have to be completely covered with the paste from root to tip. There shouldn’t be any hair left visible. Tip: Apply Blonde Brow also against the direction of hair growth to make sure each hair is covered.
Can I use RefectoCil Eyelash Lift or Eyelash Curl on pregnant clients?
Generally we do not see any problems using our RefectoCil Eyelash Curl or Eyelash Lift while being pregnant. We have no information about any negative effects after using Eyelash Curl or Eyelash Lift during pregnancy, but please note that we did not conduct any special studies with pregnant women. Further, as a manufacturing company we don’t have the necessary medical knowledge and we therefore can’t give any medical advices. Therefore we would recommend advising talking to a doctor before usage.
Are RefectoCil products vegan?
All but five RefectoCil products are vegan, meaning they don’t contain animal based raw materials. The exceptions are:
  • RefectoCil Eyelash Lift (contains Hydrolyzed Collagen)
  • RefectoCil Eyelash Curl (contains Hydrolyzed Collagen)
  • RefectoCil Skin Protection Cream (contains beeswax)
  • RefectoCil Care Balm (contains Lanolin)
  • RefectoCil Eyelash Lift Glue (contains Shellac)
Tips for an even more intense tinting result with RefectoCil Sensitive.
  • Lashes and brows must be oil free before tinting. Use RefectoCil non oily Micellar Eye Make-up Remover, even if the client wears no make-up.
  • Make sure, that lashes and brows are dry before tinting. In case of doubt, dry them with a tissue after removing eye make-up.
  • Always remove the Colour- and Developer gel with a dry cotton swab. No water!
  • Before applying Developer gel, make sure that Colour gel is removed completely. Any leftovers could affect the tinting process negatively.
  • When applying Developer gel, always make sure that the colour of the gel is clear when applied to lashes or brows.
  • After removing the Colour gel, wait 5 minutes until the hair has completely dried before continuing with step 2.